2013 marked the Southern Alberta flood and 2014 brought the Calgary underground electrical fire. These disasters impacted a number of businesses significantly. During the flood, downtown organizations without remote access to data were unable to work from home resulting in over a week of downtime. Depending on the size of the organisation, the cost per hour of downtime is anywhere from $10,000 to over $5 million. For many organizations, this is death to their existence. With these situations acting as wake-up calls for businesses to consider what they would do should a disaster hit next time, many have looked to preventative measures to implement.

SysGen teamed up with Datto and Paratus Education to host Floods, Fires & Downtime. The breakfast and learn was inspired by the recent disasters affecting Southern Alberta and brought corporate leaders to the table to learn about why business continuity is a must for every workplace.

In case you missed our event, here’s a recap of our top learnings!


Your company’s plan B in any case of disaster. When adversity strikes, business continuity is the plan that keeps day-to-day business-critical technology and operations running.

It may be surprising, but natural disasters aren’t the main cause of catastrophes. In fact, natural disasters account for only 10% of downtime. It’s human error and network outages that cause 95% of downtime.

Accidentally hitting the delete key, or spilling coffee on business-critical technology happens more often than we’d like to think. Business continuity and backup prevent the consequences of these unwanted instances.


Take a serious toll on business operations and financials. Downtime costs can be determined by multiplying the number of employees by average hourly wage, overhead cost per hour, and lost revenue per hour. Test out Datto’s Downtime Calculator to determine how much a simple human error or natural disaster could cost your workplace.


Business continuity and backup, which protect your businesses from the unwanted expense, and lost revenue, and hours of operation.

Teaming up with SysGen and Datto means you’re in the clear in the case of a natural disaster (like a flood or power outage) or human error (like spilling coffee or hitting the delete button). Datto backup technology ensures your data is attainable within minutes through hybrid-cloud storage, 15-minute backup intervals, and image virtualization. SysGen Managed Services prevent disasters by providing 24/7 network monitoring, primary and secondary technicians, and a 15-minute response time.


Behind. Downtime doesn’t just affect your technology, it affects your entire business and your employees. People need to be led, so set your objectives, build relationships with your coworkers and stakeholders, choose what risks to take, and base decisions on evidence.

That brings our lessons from Floods, Fires & Downtime to a close. Find SysGen’s IT support and managed IT services in Calgary, Edmonton, Red Deer, Vernon, and Kelowna. Learn more about SysGen’s cloud offering, cybersecurity services, and digital advisory team by clicking here.

Headshot of Ryan Richardet

Ryan Richardet

President, CEO

Ryan Richardet is the President of SysGen Solutions Group and is the Chair of Datto's Advisory Board; supporting growth by providing strategic advice based on his experience as an owner of a large IT services provider in Western Canada. Ryan holds a Master of Business Administration (MBA) from Royal Roads University (2016) and a Bachelor of Biological Science with Distinction from the University of Calgary (2008).