Meet SysGen’s Management Team
Lyle RichardetPresident and CEO
Lyle Richardet is SysGen’s President and CEO as well as the company’s founder.
His commitment to delivering best-in-class service is embedded in the corporate culture of SysGen. In 2013, Lyle was named one of the Leaders of Tomorrow by Business in Calgary magazine, a program that identifies people in the business community who have exceptional personal integrity, community involvement, and innovation. Through Lyle’s leadership of SysGen’s dynamic team, the company has ranked on the PROFIT 500, the definitive ranking of Canada’s Fastest-Growing Companies, for the last three years in a row.
Lyle began his career in the document management market, where he moved through the ranks of Canadian multi-national Fortune 500 companies. With a passion for delivering exceptional customer service, Lyle transitioned to the IT consulting industry and began his own IT service company in a new industry. By day, Lyle leveraged his expertise in client and technical support to successfully grow small to enterprise level companies in Manager, Director and VP roles. By night, he thrived on entrepreneurial spirit to develop his grassroots company into a full IT support and service shop. With a desire to deliver the best IT service possible, Lyle branched out and rebranded his own organization to create SysGen Solutions Group.
To Lyle and his team, community involvement is a cornerstone of SysGen’s business. Lyle has participated as a board member for Opportunity 45, a not-for-profit organization focused on re-employing the mature worker. Along with his management group, Lyle has sat on committees to help the Missing Children’s Society of Canada (MCSC) with fundraising events, including the Annual Candle Light Gala. In his free time, Lyle is a watersport and mechanical recreation enthusiast, enjoying activities such as wakeboarding and snowmobiling.
Ryan RichardetVice President
Ryan Richardet is SysGen’s Vice President, responsible for the company’s strategic value proposition, sales and marketing, and core services.
He manages and mentors the Sales team, develops corporate policies and programs consistent with the objectives of the company, and oversees service delivery and metrics.
Prior to this role, Ryan held roles as SysGen’s General Manager and Business Development Manager, responsible for developing corporate and service strategies, marketing campaigns, earning new business, and maintaining the existing client base. He first joined the company in 2009 on a part-time basis while he pursued his childhood dream of becoming a doctor. Ryan was accepted into the University of Calgary’s medical school in 2012. But, drawn to the limitless possibilities of entrepreneurship, he decided to stay with SysGen, and he was promoted to the role of General Manager that same year and Vice President three years later. Before joining SysGen, Ryan worked for Xerox, where he was awarded Rookie of the Year and Youngest Major Accounts Executive in Canada.
Ryan holds a Master of Business Administration (MBA) from Royal Roads University and Bachelor of Biological Science with Distinction from the University of Calgary. In his spare time, Ryan enjoys a range of adrenaline-fueled activities, including mountain biking, motocross racing, snowboarding, and flying small planes. He volunteers for numerous non-profits in Calgary with most recent roles as Vice-Chair of the Gen Next initiative at United Way and Co-Chair of the Missing Children’s Society of Canada (MCSC).
Pete HeldTechnical Services Director
Pete Held is SysGen’s Technical Services Director.
Pete oversees service strategy across the organization. He upholds best practices in IT design, change, operation, and improvement. By directing SysGen’s technical team, Pete leverages technology to meet business needs.
Prior to joining SysGen in 2012, Pete held roles such as Information Systems Manager, Instrumentation Technologist, and Proprietor. He came to SysGen in the role of Project Analyst and quickly worked his way up to Customer Service Manager, Field Service Manager, and Technical Services Director shortly after. In his time with SysGen, Pete has improved and established innovative policies and procedures to ensure clients receive reliable and responsive service, and that business networks are running at optimal performance.
Pete has been in the IT industry for over 20 years. In addition to his experience, he’s ITIL Foundation certified, and is a certified Microsoft Solutions Expert and VMWare Sales Professional. Outside of his busy work schedule, Pete is an avid nature photographer and guitarist, and revels in taking spur-of-the-moment holidays. He also volunteers for several community organizations in Calgary such as United Way of Calgary and Area.
Sylvia GreigOffice Manager
Sylvia Greig is SysGen’s Office Manager, responsible for overseeing all corporate administrative operations.
Sylvia manages financial tasks associated with SysGen’s internal operations, including month-end reporting, reconciliations, and invoicing, in addition to assisting with recruiting, orienting, coaching, and counseling of staff. Sylvia is an integral part of making SysGen a fun place to work, as she coordinates the company’s yearly functions, such as the family BBQ, Christmas dinner, tenure tradition, and more.
Prior to joining SysGen in 2011, Sylvia spent more than 30 years developing her career at Xerox, where she held various roles in HR, customer service, and financial operations. In her most recent role with the organization, she was a member of the Western Canada leadership team, assisting in achieving overall performance and helping the company increase their profit goal year-over-year by 5 to 8 percent, even in a recessionary period.
Sylvia has attended several courses and workshops in the areas of empowerment, leadership, succession planning, service excellence, and quality, and she holds the Lean Six Sigma Yellow Belt (ICYB) certification. Her hobbies include camping, golfing, and spending time with family.
Mickey BodioField Service Manager
Mickey Bodio is a SysGen Field Service Manager.
Working alongside SysGen’s technical services management team, Mickey is instrumental in the service delivery process. With the help of his direct reports – Technical Account Executives – Mickey manages daily service, champions internal policies and procedures, and supports client IT strategies and development.Before coming to SysGen in 2013, Mickey held roles such as Networking Systems Specialist, Product Systems Specialist, and Senior Technologist. Mickey joined SysGen as a Technical Account Executive and climbed the ranks to Field Service Manager soon after. Since joining SysGen, Mickey has shown strong talent in developing lasting partnerships and delivering exceptional services and solutions to clients.
Mickey has over 20 years of experience in the IT industry and holds a Diploma in Electronics from SAIT. He has a Lean Six Sigma Yellow Belt (ICYB) certification. Outside of the office, Mickey enjoys auto mechanics, construction, and snowmobiling. He also holds a second dan black belt in taekwondo.