Digital Transformation Services

Digital Transformation Services

We work at the intersection of business and technology to realize rapid returns.

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Digital Transformation Solutions

With technology evolving faster than most people can keep up, businesses must undergo digital transformation to stay competitive. Businesses today face challenges such as the high demands of globalization, increasing budgets, and stakeholder expectations. Business owners may hesitate and delay the digital transformation for their enterprise because there is an assumption that a certain level of technical knowledge is required to go through the process. Digital transformation is the process of moving from a not-so-tech-savvy to a tech-savvy workforce. It means implementing new operations and technology to optimize businesses, and it is a journey that needs to be invested in for years. These technology solutions are part of the path companies can take to optimize business which helps guarantee that competitive advantage is retained.

How Digital Transformation Can Save Time & Money

One of the main benefits of digital initiatives is its ability to allow businesses to save time and money. Digital transformation solutions can help organizations increase the efficiency of their operations, reduce time spent on tasks, and reduce the number of employees that need to be involved in business processes. For example, the employee onboarding process can be done through automated software, instead of needing multiple employees to complete forms and send emails. Optimizing efficiency in operations allows employees to focus on other tasks. By staying up-to-date with digital technology, costs will be reduced, processes optimized, and employee skills put to efficient use in other areas. Learn about SysGen’s digital advisory offerings below on how to achieve digital transformation for your business.

Our Offerings

Business Analysis

SysGen’s business analysis offering includes strategy and IT assessments, process redesign to ensure organizational goal alignment, process documentation, process improvement, and more. In addition, SysGen’s digital transformation experts gather software requirements and provide option evaluation as well as implementation services that can ensure success.

Application Support

Through application support, SysGen provides clients with peace of mind for their application maintenance and support needs. Our application management services include application monitoring, service and vendor management, system configuration, system upgrades and updates, application security, and custom report creation. SysGen assists in the process of choosing the best applications for your business to operate, and conducts requirements analysis for product evaluation to mitigate risks and reduce costs.

Change Management

Change management is arguably the most important part of digital solutions in any organization. This is because unless an organization successfully adopts the technology, the investment will go to waste. Not only will employees not use the new technology, but the efficiencies to be gained from adoption will not be experienced.

What does change management look like? It is a structured process that leads people to the desired outcome. This involves vision, tools, consistent communication, and a review of outcomes to adjust behaviour. Change can be hard, it’s easy to do things the way we’ve always done them. That’s why a consistent plan for how the change will be implemented is necessary for digital transformation.

SysGen’s business analysts will work with your organization to implement a change management plan that fits the needs of your company. If that means a process outline for how things should be run by an internal champion or an appointee from SysGen, we can assess your business’s current state to ensure the best outcome for you.

Training & Documentation

Technology training across your organization needs to be consistent and sustained. While boot camps at the beginning are useful, refreshers along the way are important too. SysGen provides consistent training to ensure technology adoption is guaranteed within your company. We also provide the documentation your team needs so that they can reference how to engage the technology properly. From training videos to step-by-step processes, we ensure that company employees are well-equipped to learn how to fully utilize the technology implemented.

Project Management

SysGen wants your organization to get from where you are to where you want to be in an organized way and within a reasonable timeframe. Our digital advisory team contains experienced project managers who guide each process and make sure that all teams stay on track. With a detailed plan and experience mentoring numerous digital technology initiatives, SysGen’s project managers will work to guarantee successful momentum in your digital initiative project while staying on budget.

Our IT Transformation Services

Our Process


Our process starts with discovery. SysGen’s digital advisory team interviews key stakeholders at your organization to understand the major pain points that must be addressed. We also ask the kinds of questions that make your staff think about what kind of gaps might exist in your business that could be managed better. With experience working with many SBMs, we are often able to see disparities that might be blind spots for other organizations!

Gap Analysis

After discovery is complete, we analyze the results and conduct a gap analysis. Where are the biggest areas for improvement? What would move the needle at your company the most from a technology implementation perspective? Which initiatives would reduce the pain points of your company the most?


From there, our team builds out a project plan to ensure we achieve what needs to be achieved within the timeframe. Our project managers create a comprehensive plan to get from Point A to Point B and ensure that it’s realistic for your organization.


As implementation begins, we make sure that all groups are communicated and consulted with along the way for the greatest success in change management. Implementation starts with the technology and processes that will improve the way your business operates but requires the buy-in of your teams to be successful. Implementation requires a constant analysis of what’s working and what isn’t, and where additional efforts are required to ensure change happens.

Post Project Support

After the project plan has been followed, the technology is successfully launched, and employee behaviours have adjusted to the new business processes, SysGen remains open to questions and answers from the organization to guarantee a seamless transition. A change champion or superuser may also be appointed within the organization to act as the go-to contact for support. This allows your business to continue to adopt the changes organically.

What’s Important in Digital Transformation

Three things are crucial to successful digital business strategy at organizations.

Understanding Pain Points

The first is honesty about pain points in the business and working to truly understand what could be improved. Without an objective opinion about what changes would have the biggest impact, the organization may not achieve the outcomes they’re looking for or be as effective in their efforts.

Executive Buy-in

Executive buy-in is another important factor for the success of your digital strategy. All executives must be on board for favourable change to occur. Without total investment, some teams might not experience the intended benefits of the new technology and process changes. Executive buy-in is especially required for an honest assessment of pain points.

Ongoing Improvements

Finally, understanding that digital transformation is a journey rather than a destination is an important mindset to adopt throughout this process and beyond. Along the way, different pain points and areas for improvement will be revealed and it will serve as a competitive advantage for your organization to work to continually improve. Using technology to your organization’s advantage will ensure you stay ahead of competitors and on the cutting edge of innovation.

How We Can Help

It is important to note that implementing digital solutions is not a one-time thing. Ideally, it is an ongoing journey, allowing change to occur gradually over time rather than a start-stop process. The effectiveness of your digital initiative strategy is crucial for a successful transition period. While it can be challenging to start, SysGen’s digital transformation experts are here to help your organization plan its digital strategy and go through the transition.

When it comes to the digital initiative journey, the time to start is now. Once leaders decide to embark on the journey, their business can proceed towards a future state of innovation and growth. You can find SysGen’s digital advisory services in Calgary, Edmonton, Red Deer, Vernon, Kelowna, and throughout the Okanagan. Connect with our team about discussing digital transformation solutions for your company today.

We offer Digital Transformation Services
in Calgary, Edmonton, Red Deer,
Vernon, Kelowna & the Okanagan.