IT Services during COVID-19

With the uncertainty that has arisen with COVID-19 in regards to our health and the economy, we want you to know what SysGen is here for you. Ensuring the health and well-being of our employees and clients is of the utmost importance. However, so too is a continued focus on providing the best IT experience possible. Our mission has not changed in ensuring clients have the best technology experience, despite working from home.

IT services are considered by the government to be essential services. And we’re sure you would agree with IT acting as the backbone for the functioning of your business while working from home. That’s why we’re committed to continuing to provide quality, personalized IT services during COVID-19.

Here is what we are doing to ensure your IT experience continues to optimally serve your business, despite the pandemic.

Remote Work

Our technical teams are equipped with the ability to work remotely. While providing in-person support is our core business offering, we set up client IT environments with the ability to provide remote support should scenarios such as COVID-19 arise. Please let us know if you would like to transition your business completely to remote support.

Calling Ahead

Our technical resources call clients in advance of a site visit if a site visit is necessary. We want to confirm that your physical location is open and that you are comfortable with SysGen being on site. If not, we have the tools and abilities to conduct the work remotely.

Physical Distancing

If a SysGen technician must physically visit your office location, please recognize that our technical staff will be observing physical distancing. This means that our technicians will be adhering to the government’s recommendation of keeping at least 6 ft away from others.

Health & Hygiene

Our technicians will be following the hygiene recommendations from the government including using hand sanitizer and washing hands for at least 20 seconds before and after visiting client offices. Additionally, all SysGen employees have been instructed to stay home should they feel unwell. SysGen’s service model includes cross-trained back-up personnel, who are all familiar with your technology environment and business, so service interruption will not occur in the event of an unwell employee.

Custom Work from Home Solutions

Working from home requires different technology capabilities and a different way of understanding work than a strictly “work from work” strategy. After conducting hundreds of work from home set-ups during COVID-19, we understand exactly how to set up work from home environments for numerous industries. Components include having the right hardware, collaboration tools, cloud environment, cybersecurity, and backup solutions. With the process down to a science, SysGen can aid your business in setting up a work from home environment swiftly and efficiently.

Supporting Your Business

Ultimately, SysGen is here for you. We realize that IT infrastructure is critical to your business operations. SysGen promises to provide you with the best IT experience possible. This will not change despite the uncertainty of the COVID-19 pandemic. Our mission remains the same: to provide timely, high-quality IT support to ensure your focus is your business.

Find SysGen’s IT support and managed IT services in Calgary, Edmonton, Red Deer, Vernon, and Kelowna. Should you have more questions about SysGen’s IT service model or about our IT services during the COVID-19 response, please reach out to our team directly.

Contact Us To Find Out More


Headshot of Ryan Richardet

Ryan Richardet

President, CEO

Ryan Richardet is the President of SysGen Solutions Group and is the Chair of Datto's Advisory Board; supporting growth by providing strategic advice based on his experience as an owner of a large IT services provider in Western Canada. Ryan holds a Master of Business Administration (MBA) from Royal Roads University (2016) and a Bachelor of Biological Science with Distinction from the University of Calgary (2008).