3 reasons to get local IT support

The increasingly competitive IT landscape has brought a whole bout of acquisitions. Local providers are merging with international companies, which brings question to what kind of IT support you can expect from your IT provider going forward.

When considering IT support, your business needs to look at numerous factors, including the level of service.  A key part of having a responsive and proactive service provider is choosing a local IT consultant. Here are three reasons to look locally for your IT support:


When you engage in local IT support, you benefit the local economy. For every dollar spent on IT in the city, local IT providers puts two back. Regional IT companies keep profits and spending at home by employing community members and working with local business partners. Regional IT providers keep the economy flowing and cycle profits throughout our city, fueling all of our customers. Engaging local IT support benefits our neighborhood, rather than a distant community.


We’ve all called large corporations. Unless you’re one of their largest clients, you feel like a Z-list client. When you partner with a local IT company, you feel like an A-list client. Local providers deliver responsive and personal support. In addition to direct support, IT issues can be immediately escalated all the way up to the Owner & President of a local IT provider for instant resolution. Regional IT providers don’t leave you hanging.


Local IT companies offering managed services are focused on supporting your company. Because IT support is their mainstay in the market, these specialised regional providers are always looking for ways to optimize performance. With multinational conglomerates, IT support isn’t their core focus. It’s just a small part of a line of service offerings, such as selling office equipment. To get the best IT services for your business, choose local IT support exclusively offering managed services. 


If you’re using an international IT provider or if your IT consultant has recently been acquired by a large conglomerate, you’re right to question the level of support going forward. The benefits of accessible, personalized, and proactive local IT support just can’t be beaten by a multinational conglomerate.

Find SysGen’s IT support and managed IT services in Calgary, Edmonton, Red Deer, Vernon, and Kelowna. Learn more about SysGen’s cloud offering, cybersecurity services, and digital advisory team by clicking here.
Headshot of Ryan Richardet

Ryan Richardet

President, CEO

Ryan Richardet is the President of SysGen Solutions Group and is the Chair of Datto's Advisory Board; supporting growth by providing strategic advice based on his experience as an owner of a large IT services provider in Western Canada. Ryan holds a Master of Business Administration (MBA) from Royal Roads University (2016) and a Bachelor of Biological Science with Distinction from the University of Calgary (2008).