Introducing… The SysGen Experience!
SysGen Solutions Group is proud to announce the unveiling of our 8 Guiding Principles, collectively referred to as The SysGen Experience.
The SysGen Experience is a philosophy or way of life for our business. It guides everything we do and represents who we are as employees, who we are to clients, and who SysGen is as a company.
We took real experiences and discussions with various members of our staff to come up with 8 Guiding Principles, which together make up The SysGen Experience. The 8 Guiding Principles are all about going beyond, much like our promise of “Support beyond the network”.
We also produced a video featuring real SysGen-ers to officially introduce The SysGen Experience. View it here:
In summary, the 8 Guiding Principles are:
Beyond all expectations
SysGen understands and surpasses client expectations. We over-deliver by tailoring our services to client needs. Client trust us and know our word is our pledge when we perform IT-related duties.
Beyond clear communication
SysGen listens and learns. We adjust our verbal, written and body language to ensure we understand, and we respond to our clients in a timely fashion.
Beyond a consistent approach
SysGen is steady and reliable. We present a dependable, trustworthy image. SysGen follows documented processes and procedures, so our clients receive the same great support experience regardless of technician or time of day.
SysGen provides end-to-end results. We take full ownership of the services we deliver to clients from start to finish. Clients can pass full accountability of their IT environment and technical issues to SysGen.
Beyond the IT relationship
SysGen knows its clients beyond the technology. We understand their business objectives and help them meet their goals by providing the best IT solutions for their unique needs.
Beyond a tight team
SysGen collaborates. We share our experiences with our colleagues and work together to craft solutions. Clients can receive service from one technician and benefit from the entire support network behind that person.
Beyond a professional business
SysGen is honest and ethical. We maintain our high integrity and behave in a professional, customer-focused manner. Clients know we put their best interests first, and they can trust the explanations and advice from SysGen.
Beyond the way of the future
SysGen is innovative. We keep ahead of the technology curve to offer our clients new ideas on an ongoing basis. SysGen proudly uses the solutions we offer clients in our own operations.