Frequently Asked Questions
Managed IT services involve the process of employing a service provider to manage a company’s IT resources and assets and develop strategies for cyber security. These services ensure that processes are implemented to manage data securely and improve technological efficiency in an organization.
The cost of managed IT services depends on the service provider’s model. Reactive providers typically charge a service fee per incident, which can vary based on the complexity of the issues. Alternatively, service providers like SysGen elect to use a monthly flat fee to provide more comprehensive support that is proactive in building long-term solutions.
SysGen uses a proactive model of service delivery for managed IT. At SysGen, businesses receive a dedicated IT manager to integrate themselves with a business mission and goals to create tailor-made solutions. SysGen provides real-time alerts, monthly reports and quarterly reviews to understand your network needs better. Security assurance and preventive maintenance are critical offerings that ensure the server’s health and your data’s protection. SysGen provides an escalation team ready to solve any unforeseen issues with your network.
No, managed IT services facilitate relationship building between the company and the third-party provider. In contrast, outsourcing provides only basic level support that does not create tailor-made solutions that support your specific company’s mission or goals. A managed IT service provider has a broader range of services and is an investment in the health of your organization’s technological ecosystem.
Managed IT services are provided to all industries that leverage technology in their business operations. These services benefit small and medium-sized businesses that do not have the internal capacity or expertise to manage an IT department. Using a service provider like us at SysGen allows for applications in various industries to seek out tailor-made solutions. For example, businesses in manufacturing industries require support related to inventory and product lifecycle. Meanwhile, companies in the legal and medical fields require more support in maintaining the security of confidential client information.
Managed IT services are ideal for small and medium-sized businesses that leverage technology in their daily operations. SMEs can exploit the knowledge and expertise of a managed service provider without hiring an internal IT department. Companies looking to eliminate the risk of cybersecurity threats and improve process efficiency should take the proactive step of employing a managed IT service provider.