Managed IT Services in Calgary

Calgary's Trusted Managed Services Provider

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Phone: 403-266-0994
400 - 1331 Macleod Trail, SE, Calgary, AB T2G 0K3

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    Why are SysGen’s services different from other managed IT Providers in Calgary?

    The Best and Brightest Talent, Putting Strategy First

    With SysGen, you get a dedicated team of experts. As your managed IT services provider, we help your organization achieve its business goals. And our team isn’t just made up of “computer fixers;” SysGen’s ultimate goal is to ensure you have the best managed IT service experience possible. 

    Our Calgary IT services team starts the relationship by developing a technology strategy to get you where you want to go. First, you’re assigned a dedicated local IT specialist who learns your business in and out. They then set up proactive onsite support so they’re not only visiting when there’s an issue.

    We are a proud Microsoft Gold Partner

    Microsoft is an industry leader and our teams are knowledgeable in the power of Microsoft tools.

    Microsoft Teams

    Collaboration is a necessity for businesses today. And Microsoft Teams is one of the most powerful tools in the market for cloud services; virtual collaboration, video communication, and file-sharing. We’ll guide you through the adoption and best practices of Microsoft Teams.

    Microsoft 365

    Microsoft 365 is one of the most powerful business tools available today. And Microsoft has continued investing in new applications beyond Word and Excel including Power Apps, Power BI, and OneDrive. Connect with our team to optimize M365 for your business.

    Microsoft Security

    Microsoft has developed comprehensive security tools that act as the backbone of our security practice. These include Microsoft 365 which enables organizations to defend against cyber threats, Microsoft Azure Active Directory which safeguards user credentials, and Microsoft Authenticator which uses MFA. Discover SysGen’s Managed Security Solutions.

    We Don’t Use the Help-Desk Approach

    It’s important to note that SysGen does not operate a help desk business model. Our Infrastructure Solutions Group maps out the technology that will move you forward, while our Escalations Group ensures that we get done what we say we’re going to do, complete with an average response time of 19 minutes. Our Field Services Managers and Client Experience Specialists check in regularly to make sure you’re happy with our managed IT services. From an in-house procurement team to a SysGenius Resource Desk, our people work behind the scenes to ensure your hardware and software are up-to-date and get to you on time.

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    Informed Advisory and Proactive Planning

    On top of all that, we have Virtual IT Managers to take your technology strategy to the next level and a Digital Advisory team, equipped with business consultants to make sure that your technology applications are optimal for your organization. Plus, our cybersecurity team consists of well-educated and extremely experienced security experts who can keep your organization safe from hackers and bad actors. Wrap that up with the significant investments we’ve made in tools over the years and a continual drive to improve our customer experience, and you’ve got an expert IT solution from one of the top managed service providers in Calgary.

    What Are The Benefits of Choosing SysGen as Your IT Managed Service Provider?

    24X7 Real Time Alerts and Monthly Reports.

    Receive constant monitoring and opportunities for operational efficiency; health checks ensure continuous uptime.

    Scheduled Proactive Onsite Support

    Our team doesn’t just fix things as they break. We build in proactive support so that your systems are taken care of along the way.

    Security Assurance

    Reduce risk with baseline security scanning to detect security holes, data backup verification, and continuous virus monitoring for data privacy and protection.

    Asset Management

    IT services and support provide valuable asset-based control, warranty status information, and identification of unauthorized software for your mid-sized business.

    Periodic Business Reviews for Innovative IT Solutions

    We’ll do consistent temperature checks to ensure what we’re doing is in alignment with your business goals.

    Escalations for Proactive IT Services

    SysGen guarantees instant access to a team of specialized technical experts to quickly resolve network issues.

    Service Level Agreement to Support Your Business Needs

    Our promise to you: this comprehensive report outlines SysGen’s commitment to service excellence.

    Preventative Maintenance for Your Calgary Business

    IT services and support deliver up-to-date security patches for desktops and servers, plus comprehensive server health reports.

    Why is managed IT right for my business?

    Managed IT Services with SysGen enable you to focus on your core business. Leave your technology worries to us so your teams can experience full productivity without frustrations. Technology should be dependable and easy to utilize, as well as fully optimized for how your people work. 

    Leave that to SysGen; our managed IT services guarantee peace of mind because our team of professionals is knowledgeable with varied skill sets, and well-versed in everything from business process improvement to cybersecurity credentials, Wi-Fi optimization, and application and hardware troubleshooting. We take care of it all, from strategy planning and troubleshooting to cybersecurity incidents and application management. Our team proudly ensures that you can focus on continuing to be experts in your field.

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    How can SysGen support my business in Calgary?

    SysGen Solutions Group was established in Calgary in 1995. We’ve always pursued organic growth, ensuring that our systems, processes, and people are consistent across the organization. Providing the best service experience possible has been our top priority. As a managed services company in Calgary, we’ve experienced booms and busts in tandem with you, making our organization versatile and familiar with a variety of industries. From professional services to energy, non-profits, manufacturing, healthcare, financial, real estate, and construction, we have worked with almost every industry out there and know how to make technology work best for your business.

    We are a people-focused company and being the best-managed services provider is our collective goal. We love this city, along with the grit and determination of the people here doing great things. We’re excited to partner with you. Let’s chat!

    Founded in 1995

    27 years in business
    (and counting!)

    19 minutes

    average
    response time

    94%

    of our customers have an “Excellent” satisfaction rating after resolving an issue with SysGen

    Western-Canada focus

    We support local small to medium-sized businesses in our region

    What Calgary-area locations does SysGen service?

    Our office provides comprehensive managed IT in Calgary and beyond, including within the following business areas:

    • Airdrie
    • Banff
    • Beiseker
    • Black Diamond
    • Bragg Creek
    • Canmore
    • Carstairs
    • Chestermere
    • Cochrane
    • High River
    • Longview
    • Okotoks
    • Strathmore 

    What Managed Services can SysGen provide?

    Managed
    IT Services

    With our Managed IT services, you receive a dedicated IT team to operate where and when you need them. Our services are strategic & comprehensive.

    Cloud Managed
    Services

    Increase your productivity and take control of your information with SysGen’s cloud-managed services. Our experts ensure you’re fully trained to optimize your operations.

    Managed
    Cybersecurity

    SysGen employs a three-pronged
    approach for a comprehensive
    cybersecurity strategy for small & midsize businesses.

    Digital Advisory & Application Management

    From strategy through execution, we help manage how business, change & compliance work together with technology solutions through digital advisory services.

    Backup & Business Continuity

    Data is one of the most important assets a company has. SysGen has a fulsome backup and business continuity offering.

    Collaboration Tools

    Businesses today are rooted in teamwork. We’ve partnered with Microsoft to bring you the most powerful collaboration tools in the market.

    IT Strategy

    IT is such a significant part of your business and requires planning, strategy, and careful management in order for your business to truly thrive.

    Wi-Fi Survey & Design

    SysGen works with businesses to improve their Wi-Fi networks, build out new and existing office environments, and aid wireless needs.

    Frequently Asked Questions

    Managed IT services pertain to the process of delegating a service provider to manage the information technology needs of an organization. This includes software maintenance, hardware upgrades, data storage, backups, and protection from cyber threats. Managed IT support allows companies to access expert skills and strategies without requiring a fully staffed internal IT department.

    The cost of managed IT services depends on the service model, company size, and complexity of client needs. Reactive, break-fix IT support models are inexpensive in the short term but leave companies vulnerable to long-term threats. Conversely, proactively managed IT services require an in-depth assessment of your business. This is done to determine your organization’s needs and how technology can help achieve your organization’s strategic goals. The cost is unique to each business based on the assessment outcome.

    At SysGen, managed IT services are designed to protect and grow your business. We use a proactive methodology that involves planning, forethought, and researching the IT solutions we develop for your business’ needs. The services provided include a dedicated technical team to service your organization along with 24/7 real-time alerts and monthly reports to monitor the operational efficiency of your organization. Managed services include preventive maintenance to support the security of technology, backup and verification processes, IT asset management, and an escalations team that works to resolve technology and network issues quickly.

    Managed services are not the same as outsourcing. Outsourcing, while cost-effective, results in impersonal, reactive, superficial support that does not integrate within an organization. Proactive managed services are unique because they reduce downtime in the event of network issues and anticipate failures, thus preventing lost revenue due to strategic planning and support. 

    SysGen delivers managed IT services across all industries because nearly all businesses leverage technology in their operations. Our technical experts have specialized training across several industry-specific software, such as in the legal, medical, manufacturing, and nonprofit sectors, to focus on each client’s particular needs. However, SysGen proudly serves clients across diverse industries working to create innovative solutions for your organization’s unique needs.

    Managed IT services are an invaluable investment for any company that does not have the capacity or resources for internally managed IT services. Additionally, if your organization requires specialized technical skills but does not require a full-time employee to access those skills, managed services are the way to go. For example, cybersecurity skills are required by many organizations, but a full-time dedicated expert on the company payroll can be an unrealistic expense.

    If you’re ready
    to Experience IT

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