Case Studies

Case Studies

Read SysGen’s case studies and see how we identified effective IT solutions for consistent IT support at small to medium-sized companies across diverse industries in Calgary, Edmonton, Red Deer, and Vancouver.

  • Personal Finance & Wealth Management Firm
  • Global Oil & Gas Company
  • Manufacturing Services Company
Personal Finance Case Studies IT support calgary edmonton
5-10 Users

Personal Finance & Wealth Management Firm

Using a nearby retail computer store as well as some small break/fix support companies in Calgary, this small firm depended on a network that was never completely reliable. Daily computer issues meant systems were rarely running the way they were supposed to, and there was no dedicated resource to manage the issues.

SysGen assisted this organization by providing a comprehensive review of the firm’s existing infrastructure while working within their budget and timelines. In providing partial on-site IT support and consistent monitoring, SysGen eliminated this firm’s reoccurring issues and provided the foundation needed for a robust and reliable network.

Global Oil Case Studies IT support calgary edmonton
25-50 Users

Global Oil & Gas Company

With far reaching global operations, this oil and gas company relies heavily on email for rapid communication. When using only hardware to meet this need, unexpected crashes caused costly delays in regions around the world. A high availability network was critical, and when examining all of their applications, a virtualized infrastructure and SysGenCloud services emerged as perfect solutions.

SysGen transitioned this company to a virtual network with a fail-over system; an essential step in backing up their critical data. A hosted Microsoft Exchange server was also installed, guaranteeing less than five minutes of downtime per year and ensuring reliable access for all global operations.

Manufacturing Case Studies IT support calgary edmonton
75-100 Users

Manufacturing Services Company

As a large organization experiencing rapid growth, this manufacturing services company hires new employees on a weekly basis. This continued expansion left little time to address IT concerns, and when calls were made to the help desk of an IT company, confusing ticket processes and long response times made matters worse. Lack of consistency in support created a long list of infrastructure concerns, and eventually started slowing day-to-day operations. Executive staff realized a comprehensive solution was needed.

SysGen engaged with service staff and management to identify rapid and effective solutions. In addition to resolving critical network issues, SysGen also provided this expanding company with a strategic IT vision by identifying ways that technology could complement their long-term operations. An on-site Network Administrator was put in place, ensuring more direct, responsible and consistent IT support.

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