Frequently Asked Questions
Managed IT services pertain to the process of delegating a service provider to manage the information technology needs of an organization. This includes software maintenance, hardware upgrades, data storage, backups, and protection from cyber threats. Managed IT support allows companies to access expert skills and strategies without requiring a fully staffed internal IT department.
The cost of managed IT services depends on the service model, company size, and complexity of client needs. Reactive, break-fix IT support models are inexpensive in the short term but leave companies vulnerable to long-term threats. Conversely, proactively managed IT services require an in-depth assessment of your business. This is done to determine your organization’s needs and how technology can help achieve your organization’s strategic goals. The cost is unique to each business based on the assessment outcome.
Managed services are not the same as outsourcing. Outsourcing, while cost-effective, results in impersonal, reactive, superficial support that does not integrate within an organization. Proactive managed services are unique because they reduce downtime in the event of network issues and anticipate failures, thus preventing lost revenue due to strategic planning and support.
SysGen delivers managed IT services across all industries because nearly all businesses leverage technology in their operations. Our technical experts have specialized training across several industry-specific software, such as in the legal, medical, manufacturing, and nonprofit sectors, to focus on each client’s particular needs. However, SysGen proudly serves clients across diverse industries working to create innovative solutions for your organization’s unique needs.
Managed IT services are an invaluable investment for any company that does not have the capacity or resources for internally managed IT services. Additionally, if your organization requires specialized technical skills but does not require a full-time employee to access those skills, managed services are the way to go. For example, cybersecurity skills are required by many organizations, but a full-time dedicated expert on the company payroll can be an unrealistic expense.