Managed IT Services in Edmonton

Edmonton Managed IT Support

    Get in touch with our Edmonton office

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    What separates SysGen from other IT companies in Edmonton?

    We Don’t Subscribe to the Help-Desk Model of Yesteryear

    One major differentiator is that we do not operate a help-desk business model. You are assigned a dedicated local IT lead who learns your business inside and out. They schedule regular onsite support sessions so that your IT support in Edmonton is managed proactively, not reactively. Additionally, you are not dealing with a different technical expert each time your environment encounters an issue. Your business instead builds a relationship with the lead that supports your Edmonton-area IT services.

    SysGen is a Microsoft Gold Partner

    We partner with the best technology solutions in the world to power your business

    Microsoft Teams

    Optimize your collaboration, communication, and file-sharing with Microsoft Teams. One of the most powerful collaboration tools on the market, SysGen’s Teams experts are ready to accelerate your business with Microsoft Teams implementation and best practices.

    Microsoft 365

    Microsoft 365 includes not only Word, Excel, Outlook, and Powerpoint, but also Power Apps, Power BI, and OneDrive. Connect with our team to optimize M365, one of the most powerful business tools today, for your business.

    Microsoft Security

    The backbone of SysGen’s security practice consists of Microsoft tools. These include Microsoft 365 which defends against cyber threats, Microsoft Azure Active Directory which safeguards user credentials, and Microsoft Authenticator which uses MFA.

    Putting Strategy First

    SysGen also focuses on technology strategy, as the break-fix IT model does not work in modern operations. This ensures that your business experiences the maximum amount of uptime. SysGen also uses business intelligence to make informed decisions. Our conversations are driven by data and reporting. This way, the choices your business makes are founded on the unique experiences of your operations in particular.

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    A Team that Covers all the Angles

    SysGen’s entire service model is focused on providing the best IT services experience in Edmonton. How do we do that? As mentioned, we are not a help-desk model. In addition, the IT department we provide your business with ensures that every touchpoint with SysGen is made up of specialists who get to the bottom of the business issue you may be experiencing. 

    For instance, our Infrastructure Solutions Group maps out your technology roadmap to get your business from where you are to where you want to go. Meanwhile, our Escalations Group ensures that projects and technology issues are completed on time. And our Field Services Manager and Client Experience Specialists check in with your business to make sure the IT services experience your business is having meets your expectations. SysGenius and procurement ensure that your software and hardware are up to date. In addition, a virtual IT Manager and digital advisory team ensure that your technology and application strategies are in alignment with your business goals. Surrounding all of this are the tools that SysGen has invested in over the years to ensure every step of the process is seamless.

    Benefits of Choosing SysGen as Your IT Managed Service Provider

    24X7 Real-Time Alerts
    and Monthly Reports

    Scheduled Proactive
    Onsite Support

    Local IT Lead and
    Team in Edmonton

    Preventative Maintenance for
    Your Edmonton Business

    Security
    Assurance

    Periodic Business Reviews for
    Innovative IT Solutions

    Escalations for
    Proactive IT Services

    Service Level Agreement to
    Support Your Business Needs

    Why should I choose managed IT services in Edmonton for my business?

    Many clients work with SysGen because of the peace of mind they achieve when choosing an experienced and capable IT managed services provider. The reality is that many mid-sized businesses exist by focusing on what they do best. Whether that’s accounting, construction, non-profit operations or the legal profession, their business goal is to excel at their core offering. Meanwhile, technology has become the backbone of every business and application type, meaning that it’s a challenge to keep up with the IT support services required to ensure employees can be 100% productive and experience zero downtime due to technology-related setbacks. 

    That’s why the office of our IT company in Edmonton delivers services that are ideal for many medium-sized businesses. The expertise required to understand the complexity of IT environments today can be provided by us with ease and precision. Whether you need a cloud expert, a cybersecurity specialist, a networking savant, a Microsoft Office leader, or require hardware or software optimization analysis, we’re here to help. Our managed services in Edmonton ensure that your mid-size company stays on track for big-time goals.

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    How can SysGen’s managed IT services in Edmonton support my organization?

    Edmonton is a young, educated, and growing city home to a variety of industries. A globally connected and energy-rich region, it is fuelled by world-class research, an emerging tech and AI hub, booming agriculture, food, and manufacturing industries, and a skilled workforce. SysGen is proud to be established in this vibrant city and loves to fuel the innovation and growth of our incredible clients. 

    We have a long track record of working with a variety of organizations to provide some of the best IT solutions in Edmonton and beyond. Founded in 1995, our focus is on providing ways to ensure businesses excel by utilizing the right technologies and informed recommendations. SysGen is proud to partner with many leading organizations in the area, and our IT support services ensure businesses achieve their corporate goals.

    What areas of Edmonton does SysGen provide services for?

    Our office can provide dedicated managed services and IT support in Edmonton and beyond, including these areas:

    • Acheson
    • Beaumont
    • Bruderheim
    • Camrose
    • Devon
    • Edmonton
    • Fort Saskatchewan
    • Gibbons
    • Leduc
    • Morinville
    • Nisku
    • Sherwood Park
    • Spruce Grove
    • St. Albert
    • Stony Plain

    What Managed Services can SysGen provide?

    Managed
    IT Services

    With our Managed IT Solutions,
    you receive a dedicated IT team
    to
    operate where and when you need them.
    Our services are strategic & comprehensive.

    Cloud
    Services

    With our cloud-managed services, you can
    store your data without fear of losing it.
    Optimize your business’ operations with
    SysGen’s expert solutions.

    Managed
    Cybersecurity

    SysGen employs a three-pronged
    approach for a comprehensive
    cybersecurity strategy for small & medium businesses.

    Digital Advisory & Application Management

    From strategy through execution,
    we help manage how business,
    technology, change & compliance work together through digital advisory services.

    Backup & Business Continuity

    Data is one of the most important assets a company has. SysGen has a fulsome backup and business continuity offering.

    Collaboration Tools

    Businesses today are rooted in teamwork. We’ve partnered with Microsoft to bring you the most powerful collaboration tools in the market.

    IT Strategy

    IT is such a significant part of your business and requires planning, strategy, and careful management in order for your business to truly thrive.

    Wi-Fi Survey & Design

    SysGen works with businesses to improve their Wi-Fi networks, build out new and existing office environments, and aid wireless needs.

    If you’re ready
    to Experience IT

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