How much do managed IT services cost?

The cost of managed IT services depends on the service model, company size, and complexity of client needs. Reactive, break-fix IT support models are inexpensive in the short term but leave companies vulnerable to long-term threats. Conversely, proactively managed IT services require an in-depth assessment of your business. This is done to determine your organization’s needs and how technology can help achieve your organization’s strategic goals. The cost is unique to each business based on the assessment outcome.

What is included in SysGen's managed IT services?

At SysGen, managed IT services are designed to protect and grow your business. We use a proactive methodology that involves planning, forethought, and researching the IT solutions we develop for your business’ needs. The services provided include a dedicated technical team to service your organization along with 24/7 real-time alerts and monthly reports to monitor the operational efficiency of your organization. Managed services include preventive maintenance to support the security of technology, backup and verification processes, IT asset management, and an escalations team that works to resolve technology and network issues quickly.

Is managed services the same as outsourcing?

Managed services are not the same as outsourcing. Outsourcing, while cost-effective, results in impersonal, reactive, superficial support that does not integrate within an organization. Proactive managed services are unique because they reduce downtime in the event of network issues and anticipate failures, thus preventing lost revenue due to strategic planning and support.

What industries do you provide managed IT services for?

SysGen delivers managed IT services across all industries because nearly all businesses leverage technology in their operations. Our technical experts have specialized training across several industry-specific software, such as in the legal, medical, manufacturing, and nonprofit sectors, to focus on each client’s particular needs. However, SysGen proudly serves clients across diverse industries working to create innovative solutions for your organization’s unique needs.

Who needs managed IT services?

Managed IT services are an invaluable investment for any company that does not have the capacity or resources for internally managed IT services. Additionally, if your organization requires specialized technical skills but does not require a full-time employee to access those skills, managed services are the way to go. For example, cybersecurity skills are required by many organizations, but a full-time dedicated expert on the company payroll can be an unrealistic expense.

Managed IT Services & Support in Calgary for SMBs

Why are SysGen’s services different from other managed IT Providers in Calgary?

The Best and Brightest Talent, Putting Strategy First

With SysGen, you get a dedicated team of experts. As your managed IT services provider, we help your organization achieve its business goals. And our team isn’t just made up of “computer fixers;” SysGen’s ultimate goal is to provide you with a full range of managed IT solutions to support your business.

Our Calgary IT services team starts the relationship by developing a technology strategy to get you where you want to go. First, you’re assigned a dedicated local IT specialist who learns your business in and out. They then set up proactive onsite support so they’re not only visiting when there’s an issue.

We’re different because we don’t use the help-desk model.

It’s important to note that SysGen does not operate a help-desk business model. Our Infrastructure Solutions Group maps out the technology that will move you forward, while our Escalations Group ensures that we get done what we say we will do, complete with an average response time of 19 minutes. Our IT Managers and Client Experience Specialists check in regularly to make sure you’re happy with our managed IT support. From an in-house procurement team to a SysGenius Resource Desk, our people work behind the scenes to ensure your hardware and software are up-to-date and get to you on time.

How do I know that Managed IT is right for my business?

Managed IT Services with SysGen enable you to focus on your core business. Leave your technology worries to us so your teams can experience full productivity without frustrations. Technology should be dependable and easy to utilize, as well as fully optimized for how your people work.

Leave that to SysGen; our team guarantees peace of mind because they are knowledgeable with varied skill sets, and well-versed in everything from business process improvements, cybersecurity protection, up-to-date credentials, and application and hardware troubleshooting. We take care of it all, from strategy planning and troubleshooting to cybersecurity incidents and application management. Our team proudly ensures that you can focus on continuing to be experts in your field.

How can SysGen support my business in Calgary?

SysGen Solutions Group was established in Calgary in 1995. We’ve always pursued organic growth, ensuring that our systems, processes, and people are consistent across the organization. Providing the best service experience possible has been our top priority. As a managed services company in Calgary, we’ve experienced booms and busts in tandem with you, making our organization versatile and familiar with a variety of industries. From professional services to energy, non-profits, manufacturing, healthcare, financial, real estate, and construction, we have worked with almost every industry out there and know how to make technology work best for your business.

We are a people-focused company and being the best-managed services provider is our collective goal. We love this city, along with the grit and determination of the people here doing great things. We’re excited to partner with you. Let’s chat!

Frequently Asked Questions

What are managed IT services in Calgary?

Managed IT services in Calgary are an ongoing partnership in which an experienced provider takes responsibility for your technology. Instead of calling for help only when something breaks, you get IT services in Calgary that continuously monitor, maintain and secure your systems, along with a clear cybersecurity strategy. Your data stays protected, downtime is reduced and your technology keeps pace with your business.

How much does a managed IT services provider in Calgary cost?

The cost of working with a managed IT services provider in Calgary depends on the pricing model. Break-fix providers charge for each incident, so expenses grow with every problem and are hard to forecast. SysGen offers a flat monthly fee, giving you predictable costs and proactive support aimed at preventing issues and building long-term solutions.

What does SysGen offer as a managed IT services company in Calgary?

Are IT support services in Calgary the same as outsourcing?

No. Outsourcing usually provides basic, task-based help from a provider with little insight into your operations. Managed IT support services in Calgary are built on a long-term relationship: we get to know your business and deliver solutions tailored to your mission and goals. You benefit from a broader range of services and a lasting investment in the health of your technology environment.

Which industries do you provide Calgary business IT services for?

As a Calgary IT solutions provider, SysGen delivers business IT services to any industry that relies on technology, especially small and medium-sized businesses without the capacity for an in-house IT department. Each sector has unique needs. Manufacturers require dependable support for inventory and product lifecycle systems, while legal and medical firms need strong protection for confidential client information. We shape our Calgary business IT services around those requirements.

Who needs IT solutions in Calgary?

Managed IT services are ideal for small and medium-sized Calgary businesses that use technology every day but don’t want the expense of building an internal IT team. With IT solutions in Calgary from SysGen, you gain access to skilled specialists and reliable support for a predictable monthly cost. Any organization looking to reduce cybersecurity risk and improve efficiency will benefit from partnering with a proactive managed IT provider.

Managed IT Services in Calgary

Calgary's Trusted Managed Services Provider

Get in touch with our Calgary team today!

Why are SysGen’s services different from other managed IT Providers in Calgary?

The Best and Brightest Talent, Putting Strategy First

We are a proud Microsoft Gold Partner

Microsoft Teams

Microsoft 365

Microsoft Security

We’re different because we don’t use the help-desk model.

What Are The Benefits of Choosing SysGen as Your IT Managed Service Provider?

24X7 Real Time Alerts and Monthly Reports.

Scheduled Proactive Onsite Support

Security Assurance

Asset Management

Periodic Business Reviews for Innovative IT Solutions

Escalations for Proactive IT Services

Service Level Agreement to Support Your Business Needs

Preventative Maintenance for Your Calgary Business

How do I know that Managed IT is right for my business?

How can SysGen support my business in Calgary?

Founded in 1995

19 minutes

94%

Western-Canada focus

What Calgary-area locations does SysGen service?

What Managed Services can SysGen provide?