IT Generalist / System Administrator

SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great. We are a group of hard-working, friendly people focused on disrupting the I.T. industry by continually elevating the I.T. experience.

You’ll be the perfect fit if you’re a dynamic and customer-focused IT Generalist in Red Deer. Acting as a trusted advisor, you will be responsible for managing and maintaining the technology and support for your dedicated clients.

 

Perks & Benefits – What’s in it for you?

  • Work-Life Balance: We want you to have a life outside of SysGen!
  • Professional training: Paid-for courses to upgrade your skills and knowledge.
  • President’s Club for ALL employees: SysGen recognizes employees from all departments who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico!
  • Distinctive compensation program: Base salary and variable compensation program gives you ability to drive your annual income
  • Unique double dip vacation & time off policy: Double your vacation time with a payout option at the end of the year!
  • Group Benefits plan: Comprehensive plan to cover you and your family needs.
  • Award Winning: We invest in our people and drive innovation. Here’s some of our awards:

 

Responsibilities:

  • Monitor, maintain, and optimize client systems, applications, and network environment
  • Efficiently respond to client needs and troubleshoot or escalate issues as required
  • Provide remote support for remote users
  • Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
  • Check events and logs and escalate issues as required
  • Complete weekly and monthly Service Level Agreement tasks
  • Create and manage user network accounts
  • Provide level – 1 & 2 networking support (TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, Wireless)
  • Install and configure Windows Desktop
  • Level – 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)
  • Level – 1 & 2 server / database administration
  • Monitor backup / storage (SAN, NAS)

 

Requirements:

  • Diploma or Degree in Computer Science or Information Technology
  • 3-5+ years experience supporting SMB networks and systems
  • Excellent customer service skills
  • Highly proficient at identifying user and system issues and resolving or escalating
  • Proficient in configuring and deploying Microsoft Office Applications including Office 365
  • Ability to effectively prioritize and manage multiple tasks
  • Strong troubleshooting skills
  • Fundamental knowledge or exposure to the following technologies:
    • Operating Systems: Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper-V and clustering
    • Networking: Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP
  • CompTIA training
  • Microsoft Level 1: Fundamentals (MTA) Certification
  • Valid drivers license and vehicle
  • Highly proficient in remote access and conferencing tools

 

SysGen employees are guided by our 8 Guiding Principles:

Collaboration                                       Communication

Consistency                                          Expectations

Innovation                                            Integrity

Relationships                                      Responsibility

 

Interested in applying and learning more about SysGen?

APPLY NOW

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.