IT Administrator
SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great. We are a group of hard-working, result-oriented people focused on disrupting the I.T. industry by continually elevating the I.T. experience.
We’re looking for an IT Administrator in the Red Deer Area! Acting as a trusted advisor, you will be responsible for managing and maintaining the technology and support for SysGen’s dedicated clients.
Life at SysGen Solutions – Perks & Benefits – What’s in it for you?
- Professional Training: Paid-for courses to meet your career development goals.
- Distinctive Compensation Program: The base salary and variable compensation program give you the ability to drive your annual income.
- Culture of Health & Wellness: We believe that work-life balance is important – when you have time to refresh with family and friends you are more energized and engaged in everything you do.
- Diversity & Inclusion: Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas that are generated when diverse experiences and talent work together toward solutions.
- President’s Club for ALL Employees: SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico!
- Unique Double Dip Time-Off Policy: Double your vacation time with a payout option at the end of the year!
- Group Benefits Plan: A comprehensive plan to cover the needs of you and your family.
- Award-Winning Culture: We invest in our people and drive innovation. Here are some of our awards:
- Canada’s Top 100 Small & Medium Employers(2018, 2019, 2021, 2022)
- Alberta’s Top 75 Employers(2017, 2018, 2022)
- Canada’s Top Growing Companies by The Globe and Mail(2019 & 2021, 2022)
- CDN Top 100 and CRN MSP 500awards (2015-2021)
- Top Managed Services Provider by Channel Futures(2022, 2023)
Key Responsibilities:
- Monitor, maintain, and optimize client systems, applications, and network environment
- Efficiently respond to client needs and troubleshoot or escalate issues as required
- Provide remote support for remote users
- Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
- Check events and logs and escalate issues as required
- Complete weekly and monthly Service Level Agreement tasks
- Create and manage user network accounts
- Provide level – 1 & 2 networking support (TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, Wireless)
- Install and configure Windows Desktop
- Level – 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)
- Level – 1 & 2 server / database administration
- Monitor backup / storage (SAN, NAS)
Knowledge and Skill requirements:
- Diploma or Degree in Computer Science or Information Technology
- 3-5+ years experience supporting SMB networks and systems
- Excellent customer service skills
- Highly proficient at identifying user and system issues and resolving or escalating
- Proficient in configuring and deploying Microsoft Office Applications including Office 365
- Ability to effectively prioritize and manage multiple tasks
- Strong troubleshooting skills
- Fundamental knowledge or exposure to the following technologies:
- Operating Systems: Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper-V and clustering
- Networking: Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP
- CompTIA training
- Microsoft Level 1: Fundamentals (MTA) Certification
- Valid drivers license and vehicle
- Highly proficient in remote access and conferencing tools
SysGen employees are guided by our 8 Guiding Principles:
Collaboration Communication
Consistency Expectations
Innovation Integrity
Relationships Responsibility
Interested in applying and learning more about SysGen?
SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.